General terms

General terms and conditions

Qopla.com mediates food orders from the customer (hereinafter “the customer”) to the customer-selected restaurant. Each restaurant has specific opening hours and offers different options in the form of pick-up and drop-off. When placing an order, each individual restaurant is responsible for treating it. Qopla.com always tries to detect and warn of any malfunctions, but is not responsible for delayed or non-delivery due to any technical problems.


Qopla.com stores all information specified when ordering. This information is needed to provide a safe and good service. Read more about how we handle your personal data in our personal data policy below.


All personal information specified in the order form must be correct and belong to the person ordering the products. Qopla.com is not responsible for non-delivery due to insufficient or incorrect information in the order form.


Qopla.com aims to always keep the page updated for any changes in the product range, but we reserve the right because some products may be out of stock. Each individual restaurant is responsible for informing the customer about this and offering an alternative. Each individual restaurant has the ultimate responsibility for the quality of its products. If the customer has complaints about individual products, the customer should first address this with the individual restaurant.


All orders via Qopla.com are binding. Payment is to be made in Swedish kronor.

All prices on Qopla.com are inclusive of VAT unless otherwise stated. The VAT on food is 12% at pick-up and drop-off and otherwise the VAT is 25%. Receipt and VAT specification are obtained from the respective restaurant as it is those who sell the products.


Qopla.com and all the restaurants involved are aiming to offer the shortest possible delivery time, and to always arrive on time. The delivery is generally handled by third party bids, but some restaurants are responsible for delivery themselves. Delivery times vary for different times of the day and we reserve ourselves for any delays due to long order queue or traffic problems. For particularly long delivery times, the restaurant has the ultimate responsibility to inform the customer about this.
The customer is responsible for providing correct address and contact information. If the customer cannot be reached at the specified telephone number, the order is incorrectly executed and no further delivery obligation exists. For non-delivery due to the customer being unable to be reached, no compensation is paid from Qopla.com
Each individual restaurant has specific exit areas and the restaurant has the right to deny exit to areas outside these.
Each individual restaurant has specified minimum requirements for serving, such as the minimum number of dishes or the minimum total amount. Possible delivery costs are shown on the order and vary between different restaurants.


We order food not apply for a right of withdrawal. Excerpt from the Consumer Agency’s information brochure on the Distance and Home Sales Act (PDF):

In the case of distance contracts and home sales agreements, you do not have the right of withdrawal if you buy food or other goods for a household’s regular consumption – this could be, for example, household paper, laundry detergent or heating oil – provided that the goods are delivered to your home or to the workplace and the trader normally runs out. the goods in a distribution system.


Qopla.com stores the customer’s IP address and other valuable information about the customer’s Internet provider in order to be able to trace the customer in case of misuse of the service. We report police and investigate all types of abuse of our services on Qopla.com.


Qopla.com has the right to change these terms and conditions without your prior approval. Qopla.com informs you of the change at least one week before it enters into force. The information is provided on the website. By continuing to use Qopla.com after the change takes effect, you approve the change.


Qopla AB, org no 559148-4331, you can contact at info Qopla.com

We follow the recommendations of the General Complaints Board